Service and Support

Exceptional client-side service.communication.support.

Referall support clients through the entire proliferation process, because your business is our business.

We live and breathe the same philosophy we use for your business, and our attention to detail and consistency ensure our clients become advocates.

True value to clients

We believe that genuine business success begins with the strength of the relationships we build with our clients.

While our processes generate advocacy-driven marketing systems, our true value lies in the service and support we provide to our clients — not just your customers.

Every feature, conversation, and outcome is underpinned by one clear principle: we stand behind our clients, every step of the way.

Partnership, not just provision

We don’t provide generic creative; we work alongside every client to understand your brand values, customer base, and commercial goals.

This ensures that our advocacy and referral systems are configured to reflect your business identity and regulatory requirements.

From onboarding to campaign design, our team provides one-on-one guidance so every business can achieve the best possible outcomes from their marketing investment.

People drive success

Referall’s support systems combine efficiency with genuine human care. Every client receives access to personalised assistance, feedback sessions, and strategic check-ins.

Our support team is local, responsive, and deeply familiar with New Zealand’s commercial and advertising environment.

We’re here — on call, online, and in sync with your business from the moment you tag us in.

Support in many forms

Our service framework is built around three pillars:

Reliability – consistent advice, fast response times, and proactive technical monitoring.
Guidance – tailored advice on referral campaign strategy, message structure, and incentive compliance.
Growth Support – ongoing optimisation assistance to help clients evolve their advocacy marketing as their business scales.

We’re local, but not yokel

We operate with local insight, understanding both the regulatory nuances and the relationship-driven nature of Kiwi business.

We are professionals operating in a team environment to build efficiency’s for your benefit.

Local alignment and care based synergy ensures clients are never treated as ticket numbers — you’re valued collaborators whose success we share in.

Our service is definitive

Our commitment to service and support is not an added feature; it’s our defining difference. We invest as much in our relationships with clients as you do in your relationships with your customers.

By standing behind you with knowledge, responsiveness, and integrity, we empower New Zealand businesses to grow stronger through advocacy that begins with trust.

Advocacy Funnel

Yes it’s marketing jargon. No it’s not mumbo jumbo.

Adoption – When a customer begins using a product or service and experiences its value. More than just the purchase; it’s successful onboarding and helping customers reach that first “aha moment” when they see real benefit. Strong adoption requires education, support, and simplicity to ensure early success and reduce drop-off.
Retention – Maintaining the relationship. Loyal customers stay because they continue to receive value, trust the brand, and feel supported. Effective retention depends on consistent quality, clear communication, and proactive care. It’s far more cost-effective to retain an existing customer than to find a new one, and retention creates the stability needed for long-term growth.
Expansion – Focuses on growing the relationship by offering additional products or services that enhance the customer’s experience. It reflects deep trust — customers who see ongoing value are open to spending more or engaging more deeply.
Advocacy – The final stage where customers actively promote the brand. They recommend it to others, share positive experiences, and become a vital source of organic growth. Advocacy is built through emotional connection and consistent delivery on promises.

Together, these stages form a cycle — creating a powerful engine for sustainable business success. First you need to generate awareness so check out our telemarketing and call centre operations pages.

Book my appointment already

What are you waiting for?

You are ready to grow so contact our team to begin the process today.

Frequently Asked Questions

Knowledge is power. It’s also a great way to be on the same page at the start of our relationship. If your question isn’t answered here, contact us and fire away until you are satisfied about moving forward with us.

What happens after implementation?

Answer: After creative is approved and the campaign is in place, we provide regular check-ins, performance reviews, and optimisation recommendations to ensure your campaigns deliver sustainable results.

Is Referall’s support team based in New Zealand?

Answer: Yes. Our support and compliance teams are New Zealand-based, ensuring timely service and advice aligned with local business standards and legislation.

How does Referall ensure compliance with New Zealand advertising and privacy laws?

Answer: We design every campaign and incentive model to comply with the Fair Trading Act 1986, Privacy Act 2020, and Advertising Standards Authority Codes.

Can Referall customise its services to suit our business needs?

Answer: Absolutely. We tailor our setup, integrations, and referral structures to fit your brand’s specific goals, audience, and existing systems.

Why choose Referall over an international provider?

Answer: Referall offers locally compliant systems, personal support from a New Zealand-based team, and an in-depth understanding of Kiwi business culture and consumer behaviour.